Google Doesn't Hate You. It Just Doesn't Care.
Three hours helping a friend with a paid Google Workspace account. Four apps, two phones, multiple AIs, five docs open — just to manage email. A company that builds for its own logic, not for humans.
Every single day, something happens that reminds me how unbelievably terrible, useless, and broken Google has become as a company.
Today I helped a friend manage emails in a Google Workspace account they pay way too much money for. It was honestly one of the most painful 2–3 hours I've had with software in a long time.
I don't remember seeing interfaces this bad or a user experience this messy in years.
At some point, we needed at least 3–4 apps actively running on two different phones, random permission escalations, meaningless password creation, unnecessary verification steps, two different AIs helping us, and 4–5 documentation pages open — just to do basic email management in a paid Workspace account.
Also, apparently Google doesn't tell you how many emails you have in your mailbox. At least paid Gemini said it couldn't find that number. If that's wrong, Gemini is garbage. If that's true, Gmail is garbage.
Either way, amazing result.
Once again, I concluded that Google provides almost no real benefit to humanity anymore. If many of its software products and systems disappeared tomorrow, I'm not sure most people would feel a serious loss.
Everything feels like it was built for Google's internal logic, not for actual humans.
A horrifying, overcomplicated, user-hostile company that seems to actively hate its users.
I'm sure they won't go bankrupt. Companies like this don't just fail. But honestly, if they did, I don't think much would get worse. If anything, it might open space for companies that actually care about giving people better services.
There may be no downside at all.